Best Way To Contact Kilimall- Ready To Serve


Our key objective being customers satisfaction, management has resolved to broaden communication channels to increase customers interactions. We are pleased to inform our customers that our Live Chat has been re-energized and equipped with necessary resources to hand customers’ direct communication to improve network efficiency and customer experience.

This act has been made objectively to enable our customers get quick response they deserve and resolve any issue that may arise in the quickest possible time.

Livechat will facilitate one- on - one communication with Kilimall staff simultaneously anytime they need assistance while shopping on our platform or after-sale services.

We encourage our customers to make use of this application and our active email(cc@kilimall.com) as channels of communication with our staff to supplement customer care number(0799717001) which serves thousands of clients every day thus causing network traffic.

Lastly, we would like to thank our clients for continued support offered to this far. It is because of your support that we exist and we owe you best service that can bring maximum satisfaction. We, as Kilimall, sincerely say THANK YOU. Shop with us on Kilimall! 

18 comments:

  1. Hey, I cant receive myorder its 6days now

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  2. Hey I need my refund kindly

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  3. Hi... Is my order 1803997085051901 in process
    And why is it that your app isn't showing my order details.. And your customer care isn't replying.

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  4. Why an order takes so long to arrive I made and order and it's now one week

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  5. I haven't receive my order
    We have received your payment amount 769 of your order 1993343082518701 successfully. Thank you for shopping with us.Your Order No.: 1993343082518701 has been dispatched from supplier.

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  6. why would i pay for delivery fee only to be told to pick up from the warehouse??/
    what are the delivery fees for then??

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  7. morning
    yesterday i was told my order has been dispatched and is ready for transit today Saturday my order Company:KiliExpress Order No.:1353910084878601 please do confirm for me

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  8. i ordered a bag last month it was dispatched the following day but todate has never arrived...tried to contact you are all unavailabe

    Your Order No.: 1992552078743101 has been dispatched from supplier. STOP Kilimall 20683

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  9. How long does it take in transit since making payment

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  10. In need direct contact customer care

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  11. How do I get to contact you. I received my order but it was incomplete and some items were not working. Your lines are ever busy. Very disappointed.

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  12. Very disappointed....I have not gotten any assistance as your phone number on the website is not going through, no response on fb or twitter...I made an order 1184026085217101 on wednesday but my payment status says zero and i paid 799 and payment number is K1812051455143738384. I need a refund

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  13. its been about 2 months now and theres nothing been done about my order... i already paid... i have also complained in every social media there is about my order .. i also paid the delivery fees which was at kitengela.. please if you cant deliver please refund...dont make me regret shopping with you..and please reply to this...

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  14. I paid for an order and I have not received it till now and I have tried contacting you guys but there is no response

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  15. please answer me or refund my money

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  16. why are you not replying to my email or you don't welcome customer what is the problem i called texed no feedback what could be the problem

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